The National Rail Trends (NRT) Portal provides access to up-to-date statistics held by the Office of Rail and Road (ORR).
We have encountered some technical issues with presenting the report "14.20 - Passenger Satisfaction survey by TOC and quarter". If you are unable to access the report and require a copy, please email email@example.com
As part of our commitment to improving the quality of our statistics in line with requirements for National Statistics accreditation, we publish themed statistical releases. These releases provide contextual commentary on statistics across a common topic (e.g. rail usage) and aid the user in the interpretation of the data. A Quality Report detailing information on methodology also accompanies each statistical release.
We also publish factsheets to accompany some of the datasets on the data portal which are not part of the themed statistical releases, e.g. 785-390-7886, Rail Passenger Assists and Disabled Persons Railcards.
A dataset of Estimates of Station Usage consisting of estimates of the total numbers of people entering, exiting and changing at every station in Great Britain is published annually.
We also provide data on request where possible and these are published on the additional datasets webpage.
Changes to publications
For information on changes to previous publications go to mungey.
For any further information, please contact the statistics Head of Profession, Lyndsey Melbourne at 709-665-3931 or ring 0207 282 3978.
Next scheduled reports to be added - 29th November 2018
- Network Rail Outputs and indicators - Key Statistics (2018-19 Period 1 - Period 7) (Source: Network Rail)
For the full range of scheduled publications, please consult the publication schedule
For information on the cookies used on the NRT portal please consult the privacy and cookies page.